Shipping Options

We offer several shipping options to serve your needs.

• Ground (3-6 business days transit time)
• 2nd Day Air (2 business days transit time)
• Next Day Air (1 business day transit time)
• Local Pick Up (from our San Francisco facility)

Important Note:    Saturdays, Sundays and holidays are not business days.

Shipping charges include handling charges to covers costs of packaging materials and related labor. Prices and options are based on product configuration and are the same throughout the US (prices may be higher for Alaska, Hawaii and Puerto Rico).

Important Note:

Some orders may ship from other locations by other carriers; for this reason and to avoid substantial delay, do not mix production types in a single order.

During checkout, you will be shown available shipping options and charges; you are not committed to purchase an order until you have selected an option with a price shown to you.

We cannot ship via other carriers or bill shipments to your account.

We do not accept addresses for and cannot deliver to PO Boxes, APO, FPO or international addresses; or addresses in the Virgin Islands.

Tracking

When we ship a duplication order, we email confirmation including a tracking number. You will also find an active link for your shipment in your account, under Order History Tab.

Returns

We guarantee your discs will be free from manufacturing defects.

If we determine there is a manufacturing defect in your discs we will reprint your discs or refund the charges for the defective portion of your order at our option. Please see the Policies tab for more information.

IMPORTANT NOTE:   If the discs you receive play or burn on some but not all players/burners/ drives, this is a compatibility issue - not a manufacturing defect.

The professional quality media we use are compliant with all current industry standards, but we cannot guarantee compatibility with any particular device; this is especially true for older players or drives. Please see "Compatibility" in the Overview tab for more information. We cannot accept returns of custom made media for reasons other than manufacturing defects.

As our product is produced with your custom content and artwork, we cannot restock or reuse parts of an order that has been produced. Therefore we cannot offer refunds or exchanges on orders unless there is a manufacturing defect.

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ALL ORDERS ARE FINAL By clicking the Submit Order button, you are authorizing us to begin printing and manufacturing non-returnable custom media. Be sure you have reviewed your order before submitting. Due to the nature of the printing process, the color of your discs and inserts is subject to some degree of variation. Precise color matching is not guaranteed and orders may differ from what you see on-screen and across multiple/previous orders Once submitted orders cannot be cancelled, returned, or refunded. If you have any concerns regarding clarity or content, or require specific color matching, please contact us.

Lost or Damaged Orders

If your order is lost or damaged in transit, please contact us; normally we will replace or refund your order as necessary once the loss is confirmed.